Viewing entries by
Luke Diaz

Shampoo UX

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Shampoo UX

What lessons can be learned from the humble shampoo bottle? Design inspiration. Thanks to Paul Brown’s invention in 1991, shampoo bottles could be designed “upside down” to dispense at the bottom, thereby eliminating the need to frantically shake-weight the darn thing into submission. Heinz, Gerber, NASA all adopted his design. For the many software engineers and designers soaked in usage data, nothing beats a refreshing real-world insight. Soak it up!

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Hate it or harness it

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Hate it or harness it

What can the tractor teach us about AI adoption? The global workforce of 3.5 billion people will have to evolve, especially these 5 most at-risk jobs for AI elimination. What can employers and employees do to accelerate change? Top ten recommended learning resources + the most in-demand job skills of 2024.

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Rich men north of Richmond

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Rich men north of Richmond

Responding to America’s most popular song with data and resources in hopes to 1) add some objectivity to this ongoing cultural dialogue, and 2) offer potential solutions.

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Slootman says

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Slootman says

Dutch billionaire Frank Slootman is one of the most successful CEOs in history. One of my favorite podcasts, The Knowledge Project, recently interviewed Frank. He believes in “extreme meritocracy” and likens companies to professional sports teams. Frank could be described as ruthless, direct, and decisive with a “natural malcontent posture.” But there’s one thing he loves above all: winning.

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The legendary life of André Watts

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The legendary life of André Watts

Renowned pianist André Watts passed away July 12, 2023—his obituary can be found in The Economist. In many ways, Watts’ life celebrates triumph over adversity via mastery of his craft. “Be so good they can’t ignore you,” as Steve Martin suggests, certainly applies to André Watts. His life and work offer valuable lessons in achieving mastery—and worldwide fame—despite numerous obstacles.

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Crafting a VC track record

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Crafting a VC track record

Successful venture capital firm Craft Ventures was founded in 2017. Interestingly, 65% of the (massively) successful exits on their website occurred before the firm even existed. Let’s talk about how to most effectively—and of course ethically—craft a VC track record.

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Is Customer Success just a band-aid for bad software?

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Is Customer Success just a band-aid for bad software?

Is Customer Success just a bandaid for bad software? Answer: Sometimes. Customer Success can be an expensive solution to endemic product problems. It can also be an incredibly lucrative function (and career), but make no mistake: it can be built badly. To build Customer Success right, a sober appraisal of your company, your software, and your customers is critical. Otherwise, you risk throwing (expensive) bodies at the problem.

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Busy, busy, busy

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Busy, busy, busy

Exploring the psychology of “busy” to decrease distraction and get 2-3 hours back per day.

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Disco leadership

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Disco leadership

What can the iconic disco ball teach us about diversity? Get down and boogie with a style of leadership that respects myriad people and perspectives. May the best team win!

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The #1 question for identifying (and dealing with) irrational people

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The #1 question for identifying (and dealing with) irrational people

In an era polluted by fake news, rhetoric and divisive judgement, it has become increasingly hard to maintain productive, rational discourse. 60% of adults get their news from social media. The majority of content we consume each day is selected by algorithms designed to capitalize on our brains’ cravings for novelty by way of hijacking—in polarizing fashion—our emotional response. As a result, rational discourse is becoming a lost art. In the very least, we can save time by figuring out who we’re dealing with—be it a spouse, coworker, friend or Twitterati— by asking: What would make you change your mind?

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ChatGDP

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ChatGDP

The only positive-sum, apolitical way out of the current US government-fueled, inflationary, debt-laden debacle is to increase productivity. The other ways are increasing taxes and reducing government spending. However, “productivity” is a government statistic that is: laggy, often misunderstood, very complex, and archaic. Nascent AI applications, e.g. chatGPT, autoGPT et al, hold tremendous potential, but their connection to the US productivity is opaque at best.

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Dear Maggy & the Kahawa 1893 team

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Dear Maggy & the Kahawa 1893 team

DBT-backed coffee startup kills it on Shark Tank. Mark Cuban says CEO’s coffee business is a ‘brilliant idea’ on Shark Tank: ‘You’re worth more’ than $7 million. Founder Maggy Nyamumbo delivers one of the best pitches in Shark Tank history.

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The business case for family leave

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The business case for family leave

The business case for offering employees paid family leave is strong. For founders offering their employees 12 weeks family leave, we estimate the ROI at 160% based on reduced attrition alone. Confidence in assertions is modest due to publicly-available data quality.

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R.I.P. Growth Funds

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R.I.P. Growth Funds

The VC-fueled startup bubble will pop in the next 6-12 months. Once the froth has been purged, expect Series A-E round valuations to come down 30-50%. The 2021-2022 VC vintage may go down as the worst-performing in the history of venture capital.

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Captain Ironman

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Captain Ironman

Interested in doing an Ironman or getting your pilot license? Here is an overview of the 1) financial cost, 2) time required, 3) reward, and 4) my (many) mistakes/learnings along the way.

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The Seasons of Leadership

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The Seasons of Leadership

Top takeaways from Jim Rohn’s short-yet-insightful book, The Seasons of Life. “Life and business are like the changing seasons. You cannot change the seasons, but you can change yourself. Therein lies the opportunity to live an extraordinary life, the opportunity to change yourself.”

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